Terms of Service

1. Who may buy

You must be 18 or older to place an order or to opt in to text messages, and you must give us accurate, current information. You are responsible for your account and for anything done with it.

2. Our products

• Our products are cosmetics for external use. Use them as the directions on the pack say, and keep them out of the reach of children.
• Try a new product on a small area first. If a product irritates your skin, stop using it.
• Our products are not intended to diagnose, treat, cure or prevent any disease. Nothing on the site is medical advice; if you have a skin condition or a concern, ask a professional.
• How a product looks and feels on you varies from person to person. Product photographs are as accurate as we can make them, and colours may look different on your screen.

3. Orders

• Your order is an offer to buy. We accept it when we send the order confirmation. We may refuse, limit or cancel an order, for example when a product is out of stock, a price or description was wrong, or we suspect fraud, and we will refund anything you paid for it.
• Prices are in US dollars and may change at any time without notice; the price at checkout is the price you pay. Sales tax is added where it applies.
• Discount codes and promotions have their own rules, may be limited to one per order and may end at any time. A partner's code credits that partner for your order.

4. Payment

Checkout runs on Shopify. By placing an order you authorise us and our payment processor to charge your chosen payment method for the full order amount, including shipping and tax. We may ask for more information to verify a payment before we ship.

5. Shipping

• We ship to the addresses and countries offered at checkout. Shipping costs and estimated times are shown there; estimates are not promises, and delays caused by carriers, weather or customs are outside our control.
• Please check your address before you order. We cannot replace an order sent to an address you gave us by mistake.
• Risk of loss passes to you when the carrier records delivery to the address on the order; we rely on the carrier's delivery record.

6. Problems with an order, returns and refunds

Report a damaged, incomplete or wrong order to support@varlisse.com within 14 days of the carrier's recorded delivery, with the order number and photographs of the product, the packaging and the shipping label; damage means physical damage to the product or its packaging present on arrival, and a product's effect, performance or suitability is not damage and is not a ground for return; we may require the item to be returned, with a return label we provide, before we replace or refund it at our choice, and a report after 14 days is not accepted.

Our products are personal care items: an opened or used product is not returnable, with no exception other than the report of a damaged, incomplete or wrong order above and a right the law gives that cannot be waived.

An unopened product, sealed and in its original packaging, may be returned if you request a return authorisation from support@varlisse.com within 30 days of delivery and we receive the return within 14 days of that authorisation; a return sent without authorisation, or received opened, used or late, is refused.

Return shipping, packaging and the risk of loss of the return are your responsibility unless the return is one we required under this section; after we receive and inspect the return we refund the product's price to the original payment method, and the original shipping charge only when a whole order was damaged, incomplete or wrong.

We do not replace, refund or credit a package the carrier has recorded as delivered to the address on the order, for any reason; risk of loss passes to you at that record, and any claim is yours to make with the carrier.

The Shipping Policy at varlisse.com/policies/shipping and the Refund Policy at varlisse.com/policies/returns govern the detail, including a package lost in transit, which must be reported to us within 10 days of the last tracking movement.

7. Accounts and sign-in

Your account signs in with a code sent to your email. Keep that email account secure and tell us at support@varlisse.com if you think someone else has used your account.

8. Email and text messages

By joining our list you agree to receive marketing emails from Varlisse; each one carries an unsubscribe link. Order confirmations, shipping updates and replies to your messages are not marketing and come whether or not you are on the list. Text messages are sent only to people who opted in to them, under the program terms below.

9. Text message program

• By opting in to receive SMS messages from Varlisse, subscribers will receive promotional marketing messages. Message frequency varies.
• You can cancel the SMS service at any time. Just text "STOP" to us. After you send "STOP", we will send you a message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
• If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at support@varlisse.com.
• Carriers are not liable for delayed or undelivered messages.
• Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• By participating in the Program, you agree to receive auto dialed or prerecorded marketing mobile messages (including cart reminders). Users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, including cart reminders.
• If you have any questions regarding privacy, please read our privacy policy: https://varlisse.com/policies/privacy

Consent to text messages is not a condition of any purchase. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

10. Using the site

• The site, its words, photographs, designs, product names and the Varlisse name and emblem belong to Varlisse or its licensors. You may use the site to browse and buy; you may not copy, scrape, resell or reuse its content without our written permission.
• Do not interfere with the site, try to get past its access controls, place orders you do not intend to pay for, or use the site for anything unlawful.
• If you send us ideas or feedback, we may use them without owing you anything.

11. Disclaimers and limits on liability

The site is provided as it is and as available. To the fullest extent the law allows, we make no warranties about the site beyond those stated here, our liability for any claim connected with the site or an order is limited to the amount you paid for the order in question, and we are not liable for indirect, incidental or consequential losses. Some places do not allow these limits, in which case they apply as far as the law permits. Nothing here limits liability that cannot be limited by law, including for faulty products.

You agree to compensate us for losses we suffer because of your breach of these terms or your unlawful use of the site.

12. Governing law

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law rules, and any dispute that cannot be settled between us will be heard by the state or federal courts in Florida. If you are a consumer elsewhere, you keep any protections of your own country's law that cannot be waived.

13. Changes

We may change these terms by posting a new version here with a new effective date. Orders are governed by the terms in force when they were placed. If any part of these terms is found invalid, the rest still applies, and our not enforcing a term is not a waiver of it. These terms and the Privacy Policy are the whole agreement between you and Varlisse about the site.

14. Contact

Varlisse

Email: support@varlisse.com